About 12 months ago my wife and I purchased a Designer Model Royal Flair. We had been searching for an upgrade to our previous van for quite a while. We stumbled into a Caravan Sales yard in South Nowra and came across your displays. We immediately fell in love with this van, it is everything and more that we were looking for, in-built BBQ, washing machine, the most up to date electronics, etc. We have a Nissan Navara, 2.5 turbo diesel automatic and it tows our 19 feet 6 inches van like a dream. The van is so evenly balanced that it is not difficult to forget that we even have a van on the back.
We have been so impressed with the after sales service, especially from you Safi and Christine, it is second to none. Each item that we have had a concern with, and there have only been 3, you have rectified immediately or put us in touch with someone who has rectified it immediately. We have been so impressed.
It was lovely to meet you and put a face to a name at the Perth Caravan Show. Thank you once again for your help in the past.Bill and Mary Browne,
Here we are with our trusty Royal Flair TuffRoder at Bramwell Junction Roadhouse for the night of 6/7/14. We head to the barge to cross the Jardine River tomorrow for our trip up to Seisia Resort for a few days. Will keep you updated with more photos. Caravan has travelled extremely well, with very little dust inside & nothing has moved either.Lois Aitchison,
We now have been traveling for 11 months or so with our 23’Aussiemate Royal Flair Caravan and have traveled nearly 25,000 Km of which about 8,500Km have been actually on off-road conditions. The van has traveled well and in fact seemed to perform better on off-road conditions. The Control Rider suspension has handled rocky and gravel tracks, sand drifts and corrugations plus water crossings within its stride as we traveled remote areas in QLD and SA deserts plus the Kimberley’s in WA.
Bill we have appreciated your support and honesty when dealing with you. Your layout advice at the commencement of manufacture of the van was good and appreciated by Trish as was your word in maintaining the 7 week manufacturing delivery date. Trish and I appreciated this when we visited you during the course of manufacture.
While there have been a few problems as there are with any new van, we can say that the backup and customer service throughout Australia as we traveled has been very good. Sophie’s prompt follow up and after sales service can only be said to be “excellent”; she is a pleasure to deal with. Thank you Sophie.
We now look forward to a 10,000 Km trouble free trip down the WA coast and interior, across the Null arbor and up the Strzelecki Track to Queensland.Graham and Trish Lindner.,