Royal Flair Caravans
Royal Flair
WARRANTY TERMS AND CONDITIONS

About Us » WARRANTY TERMS AND CONDITIONS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Kingsway caravans Pty Ltd (ABN 49 072 600 205) trading as Royal Flair caravans (Royal Flair) of 26-28 Merola Way Campbellfield, VIC 3061 provides the following warranty in relation to its caravans.

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.

1. Subject to the term and conditions below, Royal Flair warrants to the original purchaser that for a term of 1 year from the date of purchase, all parts of the manufacture and assembly of the caravan carried out by Royal Flair that are defective in workmanship or materials will be repaired or replaced without charge to the original purchaser.

2. As the original purchaser, you must return the completed warranty registration slip provided with the caravan, within 10 days of the date of purchase of the caravan.

3. In the event of a claim within the warranty term, the purchaser should contact the warranty department at Royal Flair on (03) 9357 8118 prior to carrying out any repair or rectification. It is the responsibility and obligation of the purchaser to notify the warranty department at Royal Flair immediately a fault becomes apparent. Any claim for reimbursement for repairs carried out without prior authorization will be denied and the warranty may be void if the purchaser continues to use the caravan once the defect is apparent.

4. Original proof of purchase of the caravan or the receipt will be required for any warranty claim to be considered. The proof of purchase and any other paperwork request by the warranty department at Royal Flair should be sent to it at: 26-28 Merola Way, Campbellfield, VIC 3061

Fax: (03) 93578330

Email: Sales@royalflair.com.au

5. It is the purchasers responsibility to deliver the caravan to and from an authorized repairer in the event of a claim for inspection and testing. If such inspection and testing finds no defect in the caravan, the purchaser must pay Royal Flairs costs of service work, evaluation and testing.

6. This warranty does not cover failure caused by any of the following:

normal wear and tear commensurate with age and use, abnormal conditions, including Fire, environment, temperature, humidity, pressure, stress, deterioration or fading of paint, curtains, seats, or soft trim, damage caused by towing with incorrect tyre pressure, overloading, misuse or abuse, incorrect towing equipment, negligence, water submersion, accident damage, off-road use, owner abuse or damage caused by incorrect electricity, gas or water supply or any consequential damage due to continued usage or towing after the defect has or should have become apparent to the purchaser or user of the caravan.

7. Service items such as, but not limited to tyres, batteries, light bulbs, hoses, seals, consumables, routine maintenance and wheel alignments are the responsibility of the purchaser.

8. No warranty is given for defects or damages caused by repairs, alterations and modifications by the purchaser, Dealer or anyone other than Royal Flair or its authorized repair agent.

9. Appliances and equipment which are not manufactured by Royal Flair (for example the refrigerator, freezer, air conditioning, stove, microwave, radio, CD player, television, TV antenna, annexe, awning, brakes, chassis, and suspension) are covered by any warranty issued by the manufacturer of such items for the term offered by the manufacturer of such items. Royal Flair offers no warranty on these items and the cost of removal and replacement of such items for the purpose of repair is the purchasers responsibility.

10. The repair or replacement of the caravan or part of the caravan is the absolute limit of Royal Flairs liability under this express warranty.

11. No warranty will be issued to a purchaser unless the caravan has undergone pre-delivery inspection by a Royal Flair dealer. The purpose of this pre-delivery inspection is for the dealer to explain and demonstrate all the fixtures and fittings of the Caravan, and for the purchaser to acknowledge that all items fitted and supplied are as ordered, and in working order at the time of delivery.

12. It is a condition of this warranty that the purchasers must return the Caravan to an authorized Royal Flair dealer or a recommended repair agent within 3 months of the date of purchase for a maintenance inspection and adjustment service. The purchaser must retain evidence that proper maintenance has been performed.

13. Any cost or expenses incurred by the purchaser in making a claim or in complying with the purchasers obligations under this warranty shall be the purchasers responsibility. This includes any fees for maintenance service, towing fees, storage, or travelling time which may be required by a repairer to perform warranty repairs.

14. This warranty is issued to the original purchaser, and is not transferable.

15. This is the only warranty issued by Royal Flair to the purchaser, and excludes any oral or written warranty given by any dealer or agent of Royal Flair.

16. Royal Flair reserves the right towards all warranty claims, to liaise with the repair agent towards repairing or replacing the defective parts or materials with similar (but not necessarily identical) components.

17. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

18. Should a dispute arise concerning either the warranty or a claim, the purchaser may choose to refer the matter for mediation by the warranty department at Royal Flair. If the purchaser remains unsatisfied following mediation, or if the purchaser elects not to refer the matter for mediation, the warranty department at Royal Flair will advise the purchaser of other available methods of dispute resolution.

Warranty Repair Agents

State: QLD

1. Arrow Caravans (Repairs) - 38 Radley St, Virginia 4014

Contact Person: John/Tony

T - (07) 3865 1922

F - (07) 3865 1560

2. Caravan and RV Works - 3/354 Mons Rd, Forest Glen 4556

Contact Person: Garry

T - (07) 5445 6662

F - (07) 5445 6663

State: VIC

1. Prestige Caravan Repairs - 176-180 Bellarine Hwy Newcomb 3219

Contact Person: Robert

T - (03) 5248 5015

F - (03) 5248 8157

2. EzyFix Caravan Repair Centre - 23 Merola Way Campbellfield 3061

Contact Person: Joe

T - (03) 9333 0952

3. May-West Caravans - 336 - 344 Old Geelong Rd Hoppers Crossing 3029

Contact Person: Gordon

T - (03) 9369 3300

State: WA

1. Freedom Caravans - 1922 Albany Hwy, Maddington 6109

Contact Person: Diane

T - (07) 9493 0405

F - (07) 9493 0465

State: SA

1. Adelaide Caravan Doctor - 6 Rothesay Ave, St. Marys 5042

Contact Person: David

T - (08) 8276 7008

M - 0403 158 365





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